Supporting Safer Healthcare

“I care for you, I care about you, and I know you in ways no one else does; I am your doctor. ” The physician patient relationship is unique, sensitive, and vitally important.  Imagine for a moment, that you are the physician who made the opening statement, and that the patient to whom you spoke those words has suddenly, [...]

The call comes in on the hospital’s Sentinel Event hotline.  “This is Nurse Jones; I’m calling to report an unanticipated death in the OR.  It appears an error was made…” Risk Management immediately begins an investigation. Staff will be interviewed; equipment may be sequestered and tested; records will be meticulously reviewed.  While all of that is occurring, and often before [...]

Imagine waiting anxiously near a hospital OR to hear word on how your mother’s surgery is going.  You suspect problems because the procedure is taking longer than expected.  The surgeon finally appears, but he reports that the surgery didn’t go well.  He begins to relate details, then suddenly falls to his knees, covers his face with his hands, and says [...]