Supporting Safer Healthcare

When jumbo jets collided in the Canary Islands on March 27, 1977, 583 passengers and crew died in the ensuing inferno; the worst aviation accident in history.  Investigation revealed mis-communication between the tower and cockpit, and the fact that the first-officer was apparently too intimidated by the more experienced captain to question his actions. The aviation industry responded by developing Crew Resource Management training, which focuses [...]

“It’s a problem that goes underreported, threatens patient safety and has become so ingrained in health care that it’s rarely talked about,” so says Mark Chassin, President of the Joint Commission. What is this dark, seldom-mentioned secret plaguing modern medicine?    The aggressive, unpleasant, and even abusive behavior of bullies.  Their numbers are small, but their impact isn’t.  [...]