Supporting Safer Healthcare

Is your boss happy with your work?  If you think he or she must be because “no news is good news” you may be so wrong.  As Alison Green reveals in 10 Things Your Boss Isn’t Telling You, bosses are human and some of them avoid conflict, even when having a difficult conversation is called for.  If you manage [...]

I spoke at a conference of medical staff service professionals Friday.  My time slot was towad the end of the two day program, and the topic, professional communication skills, was a little lighter fare than that of most of the other speakers.  It’s a topic I like to present because I get to tell stories, some of them [...]

Our days. or in some cases our nights, are spent with co-workers.  The desire to collaborate with compassionate, intelligent people led me to a career in healthcare, and over the past 25+ years, I’ve had the pleasure of working with some phenomenal individuals. Some have been physicians; both those who have cared for family and for me, as well as those with whom [...]

Does just walking into your office in the morning cause anxiety?   Despite your best efforts, are you greeted by stacks of paper, an over-flowing in-box, dozens of unread emails, a blinking phone message light, and reminder sticky-notes plastered everywhere?  Did you carry work home last night in an over-stuffed briefcase, or respond to emails and phone calls on your [...]

If you’re looking for a new job, are you being smart about it?  And what exactly does being smart involve?  Have you heard people say that they are “sending out resumes everywhere, for everything,” because they just want to work?  While willingness to take on a job that may not be your passion has its merits, it seems these people [...]

How important is insightful leadership to an organization, department, or team?  And what constitutes good leadership?   When there is no skillful direction, the people fall – Proverbs 11:14 Even bright, hard-working, dedicated people can accomplish little without the guidance of skilled leaders.  Frustration, anxiety, and mistrust result when there is no clear direction, or when goals change like shifting [...]

I’ve added an interesting little widget to the side bar that posts random jobs around the nation using the search terms CPMSM, CPCS.  Scroll down and look for the widget on the far right. Whether or not you’re in the market for a career change, it’s fascinating to keep your eye on current trends in medical staff service [...]

What positions are “mission-critical” in today’s economy?  Career Builder weighs in on that question with a list of six job categories that remain “bright spots“ in today’s job market. One of Career Builder’s picks is Administrative Healthcare positions, and, as you’ll see one of the  listed sub-specialties in high demand is credentialing. 

Business consultant Tom Peters publicized the acronym MBWA in the 1980′s – Management By Wandering Around.  It’s always been a favorite of mine.  I worked for a hospital CEO a number of years ago who personified the style.  It was common to see him in the hallway chatting with employees.  He knew our names; he often knew the [...]

Healthcare leaders everywhere are talking about the need for culture change.  It seems much like talking about the weather – everyone is affected, everyone has a story, but no one quite understands how to change the climate.  In the meantime we face the onslaught of the coming storm.  Winds are whipping, waves are crashing, and we’re just not sure whether to [...]