I’m currently designing a healthcare risk management work-flow database which will be released through Simple Data Solutions. It’s a fascinating project, and I believe the end result will prove to be a useful tool for many hospitals. Risk Management is a complex, multi-faceted process which bears significant responsibility for patient safety, as well as for protecting the organization’s reputation and financial assets.
When care goes awry, and it does at times even in the best run hospital, Risk Management is often the first department contacted. Although organizations have varying expectations, Risk Managers are usually responsible for:
- Early intervention and investigation of events and surrounding circumstances
- Participant and observer interviews
- Meetings, and at times negotiation, with patients and families
- Root cause analysis
- Summary and trend reports for organization leadership
- Staff education sessions regarding risk mitigation and disclosure
- And of course, those infamous “other duties as assigned”
Add to that the likelihood that there are multiple events, of varying significance, at various points in the process, being investigated and followed at any given time, and you’ll realize it’s a lot to keep track of. The consequences for losing sight of an important element at a crucial moment could be serious; thus, the need for an effective, user-friendly, tracking and trending risk management database.
A while back I designed a similar system for a Clinical Risk Management department in the large teaching hospital where I worked. Initially the risk managers weren’t so sure the time spent entering data would prove to be a worthwhile return on investment. By the time I left the position however, if the system needed to be taken down temporarily for updates there was much gnashing of teeth until it was once again up and running.
So if your Risk Management Department could use a better system for keeping track of its workload contact me.
Update 8/2010 – This project is currently on hold due to time constraints, but if you would like more information, please contact me.