Professional Demeanor Builds Confidence

An important meeting is about to begin. Decisions must be made and action plans developed so that the project can move forward.  The room quiets and everyone looks expectantly at you.

You’ve done weeks of research; compiled meaningful statistics, and you understand how the project will benefit the organization.  Great.

Everything hinges on what happens next.

Do your words, body language and appearance give the decision makers in the room reason to believe that the project is in good hands?  Do you make it easy for them to confidently follow your lead?  Or are you unconsciously sending out signals that undermine your message?

Before you quickly say, of course not, consider …

  • Do you exude calm confidence? Crises are inevitable. When things go bad, strive to be remembered as the calm person in the room.  Women are often stereotyped as being overly emotional, so keeping calm is even more important for us.
  • Are you positive? Attitude is everything. You make a choice to have a good attitude or a bad attitude. Your choice will affect your professionalism, your colleagues’ work environment and your career development. Having a bad attitude about a situation you can’t or won’t change wastes your energy and negatively impacts your emotional health.
  • Do you lose your temper?  You simply can’t get away with throwing a tantrum or yelling at someone and come away with your reputation unscathed.
  • Does your appearance fit your message?  After the meeting do people spend more time talking about what you were wearing than what you said?  Your outfit may be stunning, but unless you’re selling fashion design, make sure it isn’t the only thing that people remember.
  • Sit up straight.  Mom was right.
  • Don’t chew gum (or your nails).  Your 5th grade teacher was right.
  • Don’t complain excessively. Change your situation or accept it.
  • Be respectful and keep an open mind.  Show respect for the opinions of others, whether or not you agree.  As for agreement, keep an open mind.  After consideration you may find that an idea has more merit than you first thought.
  • Be approachable.  Smile sincerely and maintain a sense of humor.  However, keep jokes and witty quips to a minimum.  Your colleagues may enjoy an evening at a comedy club, but they don’t want Carrot Top leading their business.
  • Respect others time.  Be on time, start on time, and do your best to end on time.

Not sure how you’re coming across?  Follow the lead of many successful companies, do market research.  Ask questions, observe other successful leaders, read, attend seminars, and keep seeking ways to continuously improve.

Additional reading:

Malpractice Juries – What Are They Thinking?

Flea, a New England area pediatrician, may end up in a courtroom as the defendant in a malpractice case.  His witty post What Do Malpractice Juries Care About? shares some of the insights he’s been given about what to expect.

More notes from Flea’s day with his trial-prep advisor:

Question: Besides the defendant, what other party is present in the courtroom completely against their will?

Answer: The jury.

Juries, Flea is told, sympathize more with the flea in the box than you might guess.

>>Read Flea’s full post<<

Joint Commission Leadership Standards Revision

Recent Joint Commission surveys appear to have had a particular focus on organization leadership, kind of a “the buck stops here” thought process.  JC leadership standards have been subject to field review and extensive revision. 

Joint Commission has now closed the field review and issued draft 2008 Leadership standards.  The Leadership Chapter applicable to hospitals is now available as a 27 page pdf document.

Wednesday is Administrative Professionals Day

 Just a quick reminder that tomorrow, April 25th, is Administrative Professionals Day.  If you are fortunate enough to work with a great secretary, administrative assistant, etc, be sure to take a few minutes to acknowledge the wonderful work they do. 

The department I’m in has the pleasure of having a classy, organized, dedicated, administrative assistant who helps keep us on track and moving in the right direction.

Thanks Carollyn!

April 22, 2007 – Earth Day

BlossomApril 22, is Earth Day in the US, a time when Americans renew their personal commitment to environmental stewardship. (Note:  April 22 is not the only Earth Day.) offers 10 common-sense tips that each of us can work on individually to help reduce global warming, as well as a reminder that reusable grocery bags are good for both consumers and the environment. Kudos to San Francisco, which last month became the first U.S. city to ban plastic bags from large supermarkets.

A quick internet search on environmentally friendly grocery bags turns up lots of options.  I liked this one, sturdy and washable, and placed my order today.  It’s a small price to pay to help protect our beautiful earth.

California Department of Corrections Needs to Improve Medical Provider Credentialing

Another reason to avoid spending time in prison, at least in California:

On April 19th the California State Auditor released a report stating that the Department of Corrections and Rehabilitation needs to Improve its processes for verifying the credentials of contract medical service providers.

The report revealed:

Corrections did not verify the credentials of providers who treat inmates outside of Corrections’ facilities because it incorrectly believed these reviews were being conducted by the Department of Health Services.

Of the 22 physicians and nurse practitioners for which we requested credentialing files, Corrections was only able to provide12. Of these 12, eight were credentialed after they had begun providing services to inmate patients.

NAMSS 2007 Conference in New York City – Setting the Stage for Excellence in Healthcare

The Dutch settlement of New Amsterdam was founded in 1613.  Fifty-one years later the city was renamed New York (after the Duke of York) by the British.  On April 30, 1789 George Washington stood on a Wall Street balcony in the nation’s (then) capital to take the oath of office as the first President of the United States. 

It’s a city like no other; towering buildings; rumbling subways; theaters; museums; monuments; culturally diverse neighborhoods.  Don’t miss the opportunity to share the New York experience with your NAMSS colleagues in 2007.

At the end of September, New York, and the Times Square Marriott Marquis, will play host to the 31st Annual National Association Medical Staff Services (NAMSS) Conference and Exhibition.  In honor of NAMSS’ purpose and our wonderful location in the heart of the theater district, the Conference Committee (i.e., Production Team) selected the theme:  NAMSS – Setting the Stage for Excellence in Healthcare ~ Start Spreading the News!

Pre-production planning is in full swing.  The playbill, which features “actors” from around the country, is set.  Playwrights are busy tweaking dialogue; set designers are hammering, sawing and painting to create appealing backdrops; lighting and sound technicians are running cable, hanging stage lights, and handling a myriad of other behind-the-scenes technical details.

The box office will soon be open; step right up and get your ticket.

Our Director, NAMSS’ President Carole LaPine, and Producer, Steve Hartley, from the NAMSS’ Executive Office, are overseeing the whole, complex production, along with the head of the Production Team, Connie Riedel, Conference Chair.  Ushers will be cleverly disguised as members of the NY Hospitality Team.

At the moment the theater is dark. Soon, however, the audience will gather in hushed anticipation, waiting for that magical moment when the curtain rises for the 31st time on NAMSS’ critically acclaimed annual Conference and Exhibition. 

On with the show!