A light-hearted look at the serious subject of provider credentialing…
Stress; how many times have you used that word recently? As the role of Medical Staff Service Professionals dramatically changes, stress inevitably and unceremoniously barges into our working lives.
We all agree that stress can be positive; it’s a natural result of change, and change can be an indicator of growth and constructive forward momentum, right? Do you sometimes feel however, that all this wonderful, positive, forward momentum is about to mow you down? (I believe that this is the point where many heads begin to nod.)
So, how can we stay enthusiastic and optimistic about the important, but sometimes overwhelming, role that we’ve accepted?
Let’s play “It’s a Wonderful Life.” What if the role of the MSSP had never been born . . .
As our scene opens, your family is bundled up in the car, heading for Grandma’s house. You’re dreaming of that promised hot apple pie and ice cream Grandma is so famous for. You smile as you listen to the delighted chatter of the little ones in the back seat, who are eagerly looking forward to playing with Rowdy, Grandma’s new sheepdog “puppy”.
It’s a long trip over the river and through the woods, and you sigh contentedly when you finally pull into Grandma’s driveway and put the car in park. The kids jump out of the back and immediately begin to whistle for Rowdy. As it turns out however, Rowdy, obviously a dog of discriminating taste, is thrilled to see you most of all, a fact that registers on your driving-weary brain just a moment after you’re bowled over by a hundred or so pounds of extremely enthusiastic puppy.
“ My, my Grandma, what a hard driveway you have” you mutter to yourself as you dust off your coat, followed quickly by “Ouch! I think I’ve sprained my ankle.”
As is obvious by our tale, Grandma lives pretty far away. So, you check out your “Preferred Provider Manual” and find that nearby Stewartville General is on the approved list. You hobble slowly back to your car and set off for an emergency department where you don’t know a soul.
On the way you find yourself wondering, “How will I know if the doctors at this hospital are qualified? How will I know if they’ve even been to medical school? What if I need surgery? Does anybody check out any of this? Is anyone looking out for me, the patient?” Then, with a feeling of despair you realize, “No! I remember now, the role of the MSSP has never been born …”
See, now aren’t you glad this is just a “grim” fairy tale? As you peer over that growing stack of applications on your desk, take a moment to reflect on the fact that thanks to you, patients don’t have to worry about the credentials of physicians at your facilities, families will no doubt visit Grandma more often, and best of all, giant sheep dog puppies named Rowdy won’t have to be kept on a leash.
It’s a wonderful life!